Russ Steele
A giant limb took out our PG&E power, Comcast AT&T cable, phone line and the center line stop light on my pickup all in one swooping crash. The pick up tail light has been fixed, the power restored and the cable coax replaced, but AT&T is still missing. We reported the outage online via our cellphone and was given a 1 December 2011 repair date. AT&T repaired our neighbors phone line day before yesterday. They get their phone service just one pole down from our service, all the poles are with in sight of each other. I guess it was too hard for the repair person to see the phone wires dangling in the street.
The AT&T cyborg called to night to let use know that they would not be repairing our phone line today and would try again tomorrow. Ellen thinks that 12 days is a little excessive, especially when they had a repair truck just one pole down two day ago. She has filled a complaint with the PUC. Not that will do any good, other than make us feel better for taking some action.
I am wondering if AT&T has any kind of mapping software with an algorithm for allocating resources? It does not seem to be cost effective to roll two truck into the same neighborhood, when one could have done the job.
Exit question: Are you still waiting for the AT&T phone repair person?
